evacuated to NC from New Orleans due to Hurricane Katrina. I
purchased a Reward Zone card from the Best Buy in Wilmington NC on
9/9/05. I returned to New Orleans in October 2005. I attempted to
use my Reward Zone card online on 2/27/2006 but I could not login.
The card number is 0408030067.
This complaint was tendered to the BBB (case #15004235) on 2-27-2006 and was never answered by Best Buy until closure on 3-29-2006. I have never received the promised account card. I will avoid Best Buy to the best of my ability in the future.
I spoke to Lindsey (badge 1288) who reported that despite the first lengthy call that I made above, the situation had not been corrected. According to this representative, Tammy had not entered my credit card information into the system correctly and therefore my "case" to get a replacement Reward Zone account had been denied. She reported that the new case would take 10-15 working days until possible resolution. She did apologize for the problems indirectly taking responsibility.
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